Dear Tom

We have now been in our home at Seafield, Kirkcaldy since 2004, and we are delighted to have this opportunity to thank you for the wonderful job you did in creating our family home!

Since our initial meeting with you we were instantly impressed with your planning skills and co-ordination with not only your own team but with the architect and building and planning staff at the council. You actively listened to us throughout the entire process and your anticipatory guidance, understanding, and planning was totally evident throughout the construction process and your construction timeframe guidelines kept us on target and allowed us to make timely decisions on all the specifications that made our home unique to us.

The quality of the craftsmanship continues to impress us especially when looking at other new homes we have seen. This is evident throughout the house, from the quality of the roof tiles and the choice of stonework through to the window frames and all the internal house fittings including the doors and wood finishes.

Our home houses my wife and I, four small children and Fiona’s Mother, and you created living areas within the house which can accommodate us all either as a whole family or two separate family's with their own individual space.

Since 2004 we have made some alterations to the home, and we would not have considered doing them without your continued expertise, and knowledge of the house. You completed the tasks effortlessly and with little or no disruption to our day to day family running.

We want to thank you again for building our dream home. We truly feel that our home was custom designed for us; it is our distinctive home! It was a joy to work with you and your right hand man, Alan, we look forward to spending many happy years in this wonderful place.

Best wishes to you and Ashbank Developments (Scotland) Limited as you continue to build dream homes for others.

Kindest Regards,
Allan & Fiona Hastie, Kirkcaldy, 2011


We contracted Ashbank Developments to build our house with Annex ,double garage and Studio flat at the above address. Our whole family are extremely pleased with the high degree of workmanship and the quality of finish throughout the house . We were impressed with the tidiness of the site throughout the project, there were no delays which could be attributed to Ashbank Developments
1 Barnslaw Cottages Kingsbarns May 2010


The company was exceptionally good with first class project management. Their customer care was of a very high standard including all of the sub-contractors used. We were kept informed of progress at all stages and the work was finished ahead of schedule. It was an excellent experience with the standard of workmanship and attention to detail second to none.

Dr Fiona M Gray
Extension and Conservatory @ Chance in May 2011

Consumer complaints:
If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of the Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution process, and if we are unable to reach agreement then Trading Standards will provide an informal conciliation service, you can contact them on 01592 583141 or at trusted.trader@fife.gov.uk

Should this process fail to conclude the matter, then a referral can be made to Ombudsman Services, www.ombudsman-services.org who provide an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision.