Extension and Conversion @ Riggs Place Cupar May 2018

"Ashbank Developments were recommended by two separate sources. On investigation previous work looked most impressive. An extremely quick response to our initial enquiry was received and work began very soon afterwards. We wanted to extend our house into the rear garden to create a larger kitchen diner. The work was carried out to the highest quality with the minimum of disruption to our family life. Obstacles that we perceived to be problematic such as access to the rear of our house were handled with ease. We were kept fully informed of all aspects of the build as it progressed. The firm arrived early at the same time every day until completion. The build was in fact completed well ahead of schedule. We had already engaged the services of an architect before hearing of Ashbank Developments. Ashbank made an abundance of design suggestions and alterations from the initial architectural drawings. All of which greatly enhanced the build. This made us think that we should have used Ashbank from the beginning of the design phase as well. Tom Smith was always available and approachable to answer any queries, even at weekends. Both he and his colleague Allan were on site everyday and were always cheerful and friendly. The efficient and relaxed atmosphere made the whole project stress free. We are delighted with the finished extension. It far exceeds our expectations."

Consumer complaints:
If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of the Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution process, and if we are unable to reach agreement then Trading Standards will provide an informal conciliation service, you can contact them on 01592 583141 or at trusted.trader@fife.gov.uk

Should this process fail to conclude the matter, then a referral can be made to Ombudsman Services, www.ombudsman-services.org who provide an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision.